FREQUENTLY ASKED QUESTIONS
Q: Where are you located?
A: While we run classes at various locations in Austin, Dripping Springs and Georgetown, our school's campus is located in Bastrop, TX. We have two entrances (depending on which class you are attending):
137 Woodview Lane, Bastrop, TX 78602 AND 921 Shiloh Rd, Bastrop, TX 78602. Please reference the class page and/or your confirmation email to be directed to the correct campus entrance for your class.
Q: What is your refund/cancellation policy?
A: Please use this link to see view our Cancellation Policy
Q: My child attended your summer camp and I am in need of your TAX ID number.
A: Our TAX ID is 45-1989303
Q: Who can I email/call for general class questions?
A: You can email us at firstname.lastname@example.org or call us at 512-299-8870.
Q: Is a particular week of summer camp full?
A: We will CLEARLY mark when any camps or classes are full and give you an option to join the wait list.
Q: My child is not quite the age required for the class/camp we would like to enroll in. Is it ok to enroll them?
A: Possibly, please email us to inquire about age exceptions.
Q: Can I access your scholarship application from your website?
A: Yes, here is the link to our SCHOLARSHIP APPLICATION
Q: How can I add to the waitlist for a class/camp that is full?
A: Click here for step-by-step instructions
Q: I can't remember if I added a purchase (knife, water bottle, etc) or adding camping during enrollment. How can I look that up?
A: Just log into your account. From the top right menu bar choose "Transactions." You will find each purchase you made here. You can also get to this page from the "Payments" section by clicking on "Transaction History." You can hit the printer icon to print a statement or transaction summary.
Q: I need to update my method of payment for my installment payments. How can I do that?
A: Just log into your account. You should land on your home page. Then just "edit" to edit your payment information.
Q: Do you run custom/private classes?
A: We are able to accommodate private classes on a very limited basis. Click Here for more info
Q: Do you allow dogs at class?
A: We do not allow pets at classes. Service Dogs are welcome.
Q: Is Earth Native Wilderness School a licensed child care facility?
A: Earth Native Wilderness School is a nature based education program. Earth Native Wilderness School is not a state licensed child care facility and is not required to be state licensed as such due to the type, scope, and duration of programming that we offer. Earth Native Wilderness School overnight summer camps are licensed through the Texas Department of State Health Services license #250557
Q: How do I find FAQ about summer camps?
A: There is a link to our FAQ about summer camps on each camp page or you can reach it HERE.